about our approach

Restorative Practices refer to a collection of processes for building, maintaining, and repairing relationships in various institutional settings. These practices develop social and communication skills and enable conflicts to be resolved in a way that promotes mutual understanding, accountability, and restored dignity for all involved.

Our work rests on key restorative values.

RELATIONSHIP

We put people first, recognising that our relationships are precious.

RESPONSIBILITY

We believe that each person is responsible for the impacts of their own behaviour, and has responsibility for remedying those impacts.

RESPECT

We prioritise respect for the essential human dignity of everyone we encounter: our clients, our colleagues, our partners, and our communities.

REPAIR

A restorative approach seeks to repair harm (and prevent it) above all else, rather to punish or adjudicate.

We operate in alignment with the principles and practices of the Organizational Ombudsman Model promoted by the International Ombudsman Association (IOA), while also remaining grounded in the theory and values of Restorative Justice.

We work online internationally.